FAQs

About the Rebrand

• Will there be further changes following the rebrand?
• When did the rebrand take effect?
• Is Svelta Courier being acquired or sold?
• Who is the easy® family of brands?
• Why did Svelta Courier rebrand?
• What has changed?

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For Customers

• Will my account details or login credentials change?
• Who do I contact if I have a question or issue?
• Will delivery processes or tracking change?
• Will the website change?
• Will the quality of service change?
• Will the prices of services change?
• Will my existing contracts still be valid?
• Do I need to do anything as a customer?

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For Partners

• How will communications with partners be managed going forward?
• Will there be new partnership opportunities as a result of the rebrand?
• What new opportunities does this rebrand open up for partners?
• Will our points of contact change?
• Will our partnership agreement still be honoured?

About the Brand

• What does the easy® brand stand for?
• How should I refer to the company in formal communications?
• How should I write the new name?

Concerns & Reassurance

• I am concerned about the transition — who can I speak to?
• Will the rebrand mean the company is now run differently?
• I have been a loyal customer of Svelta Courier for years. Will easyCourier still feel like the company I know?